Part-Time Connection Coordinator

Baptist Children's Homes of North Carolina•Thomasville, NC

8d•Remote

About The Position

The Connections Coordinator is BCH’s initial point of contact for people who respond to digital outreach, register for events, or submit questions online. Using HubSpot and approved BCH scripts, the coordinator learns about each person’s interests, answers first-level questions, and routes qualified inquiries to the appropriate internal team. The role also supports event invitations and follow-up, church engagement, and scripted donor communications in coordination with the Advancement team. Accurate CRM records, timely responses, and thoughtful handoffs help ensure inquiries receive appropriate follow-up. This is a part-time, primarily remote position of approximately 15–20 hours per week, on a consistent schedule agreed upon with the supervisor. Most work is during weekday business hours, with some early-evening calling windows. The coordinator must have a quiet home workspace and reliable internet and attend one in-person team day each month at Mills Home in Thomasville, North Carolina. Employment is contingent on completing background checks required for a child welfare ministry. BCH is a Christ-centered ministry committed to equipping the Church to bring vulnerable children to Christ-centered homes through foster care, adoption, residential care, and church mobilization and training. Employees are expected to support BCH’s statement of faith, mission, purpose, and spiritual emphasis through professional conduct and service. The employee must profess to be a Christian believer and submit an individual Statement of Faith, Acknowledgement, and Pledge as part of employment requirements.

Requirements

Profess to be a Christian believer; have a personal relationship with Jesus Christ, active involvement in a local church, and agreement with BCH’s statement of faith and mission.
Submit an individual Statement of Faith, Acknowledgement, and Pledge as part of employment requirements.
Demonstrate a strong customer service and hospitality mindset, treating each person who contacts BCH as a guest to welcome.
Have warm, clear communication skills by phone, email, and text, and be comfortable making outbound calls to people not previously known.
Have at least one year of experience in customer service, inside sales or sales development, admissions, a call center, church guest services or connections ministry, or similar people-facing work.
Be able to follow scripts and defined processes while communicating naturally and sincerely.
Have strong organization and reliability, and be able to maintain accurate records in a CRM system.
Be able to work independently from home with a quiet workspace, reliable internet access, and a consistent part-time schedule.
Be able to travel to Thomasville, North Carolina, for one in-person team day each month.
Have a high school diploma or equivalent.
Be able to operate standard office machines such as a copier, computer, and fax, and work with Excel, Word, and design software programs.
Be able to read, analyze, and interpret general information; communicate effectively with managers, clients, customers, and the public; and interpret written, oral, diagram, or schedule instructions and draw conclusions.
Have the ability to talk and hear in person and on the telephone, and close vision and the ability to adjust focus.
Be able to enter and drive a motor vehicle.
Meet the job’s physical demands, including regularly sitting and standing, using hands and fingers, walking, reaching with hands and arms, and occasionally lifting 25 pounds.
Complete background checks required for a child welfare ministry.

Nice To Haves

HubSpot experience; experience with another CRM and ability to learn new systems are also welcome.
Experience in foster care, adoption, or children’s ministry, including as a volunteer, foster or adoptive parent, or church leader.
Familiarity with North Carolina Baptist churches and associations.
Experience in donor relations, fundraising calls, or event promotion.
Some college coursework or a degree in communications, ministry, marketing, social work, or a related field.

Responsibilities

Respond to digital inquiries in HubSpot—including website forms, advertising and social media leads, event registrations, and online questions—typically within one business day.
Use approved scripts and qualifying questions by phone, email, and text to understand a person’s identity, location, interests, and readiness to take the next step.
Answer common first-level questions using approved information and refer questions that should be handled by a program team.
Record conversations and relevant information in HubSpot, including contact details, interest area, qualifying responses, and lead status.
Route qualified inquiries to the appropriate internal team or owner, including foster care licensing, adoption, cottage parent recruiting, church mobilization and training, Advancement, events, or volunteers.
Provide clear summaries during handoffs and track them in HubSpot; follow up with internal owners when a lead has not been contacted within the agreed timeframe.
Receive speaking and preaching requests from churches, associations, and outside events; gather event details, coordinate with the appropriate BCH staff member, confirm details with the host, and log the engagement in HubSpot.
Identify recurring questions, broken forms, confusing advertisements, or scripts needing improvement and share observations with Marketing Operations.
Invite target audiences to BCH events by phone, email, and text using approved scripts and HubSpot lists.
Coordinate church-facing invitations to pastors, church leaders, and associational mission strategists with the Church Mobilization and Training team.
Confirm event registrants, respond to logistical questions, and follow up with attendees and people who registered but did not attend.
Make scripted introduction, invitation, thank-you, and follow-up calls to prospective and current donors as directed by and in coordination with the Advancement team.
Record donor and attendee interactions in HubSpot and refer warm conversations to the appropriate Advancement staff member.
Maintain accurate contact records, merge duplicate records when appropriate, update statuses, and apply lists and tags consistently.
Prepare a brief weekly report covering inquiry volume, response time, qualified leads by interest area, completed handoffs, and event responses.
Represent BCH positively in regular contact with other departments, outside individuals, and groups, while complying with confidentiality policies and procedures.