Part-Time Connection Coordinator

Baptist Children's Home•Thomasville, NC

9d•Remote

About The Position

The Connections Coordinator is the initial point of contact for people responding to BCH’s digital outreach, registering for events, or asking questions online. Using HubSpot and approved BCH scripts, the coordinator learns about each person’s interests, answers first-level questions, and routes qualified inquiries to the appropriate internal team. The role also supports event invitations and follow-up, church engagement, and scripted donor communications in coordination with the Advancement team. Accurate CRM records, timely responses, and thoughtful handoffs help ensure inquiries receive appropriate follow-up. The position is part-time, approximately 15–20 hours per week, with a consistent schedule agreed upon with the supervisor. Most work takes place on weekdays during business hours, with some early-evening calling windows. The position is fully remote and requires a quiet workspace and reliable internet. The coordinator attends one in-person team day each month at Mills Home in Thomasville, North Carolina. Occasional travel and extended hours may be required around major events. Employment is contingent on completion of background checks required for a child welfare ministry. BCH is a Christ-centered ministry committed to equipping the Church to bring vulnerable children to Christ-centered homes through foster care, adoption, residential care, and church mobilization and training. Employees are expected to support BCH’s statement of faith, mission, purpose, and spiritual emphasis through their professional conduct and service. The role requires professing to be a Christian believer and submitting an individual Statement of Faith, Acknowledgement, and Pledge as part of employment requirements.

Requirements

Personal relationship with Jesus Christ, active involvement in a local church, and agreement with BCH’s statement of faith and mission.
Professes to be a Christian believer and submits an individual Statement of Faith, Acknowledgement, and Pledge as part of employment requirements.
Strong customer service and hospitality mindset, treating each person who contacts BCH as a guest to welcome.
Warm, clear communication skills by phone, email, and text, and comfort making outbound calls to people not previously known.
At least one year of experience in customer service, inside sales or sales development, admissions, a call center, church guest services or connections ministry, or similar people-facing work.
Ability to follow scripts and defined processes while communicating naturally and sincerely.
Strong organization, reliability, and ability to maintain accurate records in a CRM system.
Ability to work independently from home with a quiet workspace, reliable internet access, and a consistent part-time schedule.
Ability to travel to Thomasville, North Carolina, for one in-person team day each month.
High school diploma or equivalent.
Ability to read, analyze, and interpret general information and communicate effectively with managers, clients, customers, and the public.
Ability to interpret written, oral, diagram, or schedule instructions and draw conclusions.
Ability to use standard office machines and work with Excel, Word, and design software programs.
Ability to talk and hear in person and on the telephone; close vision and ability to adjust focus.
Ability to enter and drive a motor vehicle.
Ability to meet the physical demands of the position, including regularly sitting and standing, using hands and fingers, walking, reaching, and occasionally lifting 25 pounds.
Completion of background checks required for a child welfare ministry.

Nice To Haves

HubSpot experience; experience with another CRM and ability to learn new systems are welcome.
Experience in foster care, adoption, or children’s ministry, including as a volunteer, foster or adoptive parent, or church leader.
Familiarity with North Carolina Baptist churches and associations.
Experience in donor relations, fundraising calls, or event promotion.
Some college coursework or a degree in communications, ministry, marketing, social work, or a related field.

Responsibilities

Respond to digital inquiries received through HubSpot, including website forms, advertising and social media leads, event registrations, and online questions, typically within one business day.
Use approved BCH scripts and qualifying questions by phone, email, and text to understand each person’s identity, location, interests, and readiness to take the next step.
Answer common first-level questions using approved information and refer questions to program teams when appropriate.
Record conversations and relevant details in HubSpot, including contact information, interest area, qualifying responses, and lead status.
Route qualified inquiries to the appropriate internal team or owner, including foster care licensing, adoption, cottage parent recruiting, church mobilization and training, Advancement, events, or volunteers.
Provide clear summaries with handoffs so receiving teams have the information needed for follow-up.
Receive speaking and preaching requests from churches, associations, and outside events; gather event details, coordinate with BCH staff, confirm details with hosts, and log engagements in HubSpot.
Track handoffs in HubSpot and follow up with internal owners when leads have not been contacted within the agreed timeframe.
Identify recurring questions, broken forms, confusing advertisements, or scripts needing improvement and share observations with Marketing Operations.
Invite target audiences to BCH events by phone, email, and text using approved scripts and HubSpot lists.
Coordinate church-facing invitations to pastors, church leaders, and associational mission strategists with the Church Mobilization and Training team.
Confirm event registrants, answer logistical questions, and follow up with attendees and people who registered but did not attend.
Make scripted introduction, invitation, thank-you, and follow-up calls to prospective and current donors as directed by and in coordination with the Advancement team.
Record donor and attendee interactions in HubSpot and refer warm conversations to appropriate Advancement staff.
Maintain accurate contact records, merge duplicate records when appropriate, update statuses, and apply lists and tags consistently.
Prepare a brief weekly report covering inquiry volume, response time, qualified leads by interest area, completed handoffs, and event responses.
Represent BCH positively in regular contacts with other departments and outside individuals and groups.
Comply with agency confidentiality policies and procedures, including those concerning payroll, budgeting, and HIPAA regulations involving departmental staff information.