Backflow and Cross Connection Coordinator

Orange Water And Sewer Authority • Nc, NC

7d

About The Position

Orange Water and Sewer Authority (OWASA) is seeking a Backflow and Cross-Connection Coordinator to oversee its backflow and cross-connection program and support other assigned regulatory compliance programs. The role ensures compliance with applicable federal, state, and local requirements and helps protect water and sewer systems from contamination or pollution.

The Coordinator surveys customer water services, tracks installation and service changes, inspects completed installations, and updates GIS records. The position also reviews development plans and permits, maintains OWASA’s BSI compliance tracking system, responds to customer inquiries, and coordinates with operations and customer service staff to monitor and enforce backflow testing policies. The Coordinator may provide backup customer-call coverage and dispatch field staff as needed.

OWASA describes its work environment as safe and rewarding and offers competitive pay and benefits. The hiring range is $47,838–$59,797.

Requirements

• High school diploma or GED, plus relevant schooling, training, or coursework.
• At least three years of relevant experience, including a thorough understanding of plumbing, backflow prevention, and cross-connection control principles.
• One year of experience managing a similar project or program.
• Ability to obtain Backflow Prevention Assembly Tester and ORC certifications.
• Valid North Carolina driver’s license.
• Familiarity with local, state, and federal regulations related to water quality and cross-connection control.
• Ability to clearly explain technical information to a diverse audience, including property owners and contractors.

Nice To Haves

• Cityworks experience is preferred.

Responsibilities

• Oversee the Backflow and Cross Connection Program and other assigned regulatory compliance programs to ensure compliance with federal, state, and local requirements.
• Survey customer water services to determine the possible degree of hazard for contamination or pollution of water and sewer systems.
• Monitor, document, and track new installations, repairs, replacements, and changes of use through direct, internal, and local municipal online permitting outlets.
• Conduct site inspections of completed installations for compliance and update GIS with backflow location and details.
• Respond to customer inquiries regarding the Backflow and Cross Connection Program.
• Review development plans and permits with applicants to verify existing and new installations comply with OWASA’s Backflow Cross-Connection Control Manual, the Ordinance for the Control of Backflow and Cross Connections, and/or NC Plumbing Code requirements.
• Maintain the BSI System, OWASA’s compliance tracking vendor system.
• Coordinate with the Distribution System Operator in Responsible Charge (ORC) and Customer Service team to monitor and enforce backflow testing policies, investigate potential violations, and promote compliance.
• Serve as backup for answering customer calls, documenting service-related questions, and dispatching field staff as needed.

Benefits

• Membership in the NC Local Government Employee Retirement System (pension plan).
• 5% employer 457 plan contribution.
• Retirement health savings account.
• Employer-paid health, dental, vision, and life insurance, and long-term disability coverage.
• Vacation, sick, personal, bereavement, parental, and recovery leave.
• 12 paid holidays.
• Monthly cell phone stipend.
• Educational reimbursement and bonus pay for additional certifications and/or education.
• Ability to transfer unused sick leave from a previous NC local government or state agency employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED