Connected Customer Supervisor

Floor & Decor•Manassas, VA

7d•$18 - $25•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. The role oversees cashiering, returns, cash office functions, inventory management, and e-commerce support while helping provide customers with an exceptional shopping experience. The supervisor directs Customer Service Associates and Connected Customer Specialists on front-end operations and inventory accuracy, leads inventory management throughout the store, and ensures compliance with customer-service procedures. The position also supports product selection, inventory research and adjustments, pricing and signage, returns, shipping and receiving accuracy, and e-commerce inventory inquiries. The supervisor may open or close the store and is responsible for supervising inventory movement. The work takes place in a warehouse environment where moving vehicles may be present; noise is typically quiet to moderate. Travel by car to other stores may be needed to provide support. The position offers flexible hours, on-the-job training, and opportunities for advancement. Physical duties include consistently lifting 25 pounds or more and standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. Employees may also need to sit, squat, or stand for long periods.

Requirements

At least one year of customer service or cashier supervisory experience, or four years of customer service experience.
High school diploma and/or GED.
At least two years of computer experience in a work environment.
Ability to consistently lift 25 pounds or more.
Ability to sit, squat, or stand for long periods and to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Nice To Haves

Team-building ability.
Strong customer-service orientation.
Detail-oriented and highly organized.
Excellent communication and listening skills.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and inventory accuracy.
Demonstrate understanding of and compliance with customer-service standard operating procedures, including cashiering, credit, and close-out.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs or price changes and which products need to be returned.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory-control, return-of-sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly and resolve issues promptly with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members seeking information about store inventory availability.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k) with company match, subject to eligibility.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays and a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours.
On-the-job training.
Career advancement opportunities.