Connected Customer Supervisor

Floor & Decor•Manassas, VA

6d•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. The position oversees cashiering, returns, cash office functions, inventory management, and e-commerce support while helping provide customers with an exceptional shopping experience. Successful supervisors are team builders, customer service champions, detail-oriented and highly organized, and strong communicators and listeners. The role directs customer service associates and connected customer specialists on front-end operations and inventory accuracy. It also supervises inventory movement, supports e-commerce inquiries about store inventory availability, and may open or close the store. The position works in a warehouse environment with moving vehicles and may involve car travel to other stores for support. Floor & Decor provides on-the-job training and opportunities for advancement.

Requirements

At least 1 year of customer service or cashier supervisory experience, or 4 years of customer service experience.
High school diploma and/or GED.
At least 2 years of computer experience in a work environment.
Ability to lift 25 pounds or more consistently.
Ability to sit, squat, or stand for long periods; frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and store inventory accuracy.
Understand and comply with customer service standard operating procedures, including cashiering, credit, and close-out procedures.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs, price changes, or returns.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return-of-sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly and resolve issues promptly with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to their correct in-store locations after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members regarding inventory availability in the store.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k) with company match, subject to eligibility.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays and a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours to fit around your schedule.
On-the-job training.
Opportunity for advancement.