Connected Customer Supervisor

Floor & Decor•New Port Richey, FL

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor who manages a team of customer service associates and oversees cashiering, returns, cash office functions, inventory management, e-commerce support, and customer service. The role leads front-end operations and inventory accuracy, supports associates and customers, and supervises inventory movement throughout the store. The supervisor may be required to open or close the store and may travel by car to other stores to provide support. The work is performed in a warehouse environment where employees may be exposed to moving vehicles. The noise level is typically quiet to moderate. The role requires regularly lifting 25 pounds or more and the ability to sit, squat, or stand for extended periods. Employees are frequently required to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl. Floor & Decor describes its people as an important asset and emphasizes teamwork, inclusion, and diverse perspectives. The job description states that duties may change and that reasonable accommodations are provided to qualified individuals with disabilities in accordance with applicable law.

Requirements

At least one year of customer service or cashier supervisory experience, or four years of customer service experience.
High school diploma and/or GED.
At least two years of computer experience in a work environment.
Ability to consistently lift 25 pounds or more.
Ability to sit, squat, or stand for long periods.
Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Nice To Haves

Team-building skills.
Strong customer service orientation.
Attention to detail and strong organizational skills.
Excellent communication and listening skills.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and store inventory accuracy.
Understand and comply with customer service standard operating procedures, including cashiering, credit, and close-out processes.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs or price changes and which products need to be returned.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return-of-sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly in accordance with standard procedures and resolve issues promptly with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members regarding inventory availability in the store.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.