Connected Customer Supervisor

Floor & Decor•Lowell, AR

1d•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor who manages a team of customer service associates and oversees cashiering, returns, cash office functions, inventory management, e-commerce support, and customer service. The role leads front-end operations and inventory accuracy while helping customers have an exceptional shopping experience. The supervisor may be required to open and/or close the store and is a point of contact for e-commerce team members regarding in-store inventory availability. The position works in a warehouse environment with moving vehicles and a typically quiet-to-moderate noise level. Potential car travel to other stores may be required for support. Flexible hours, on-the-job training, and opportunities for advancement are offered. Physical requirements include consistently lifting 25 pounds or more and being able to sit, squat, or stand for extended periods. The employee frequently stands, walks, reaches, climbs or balances, and stoops, kneels, crouches, or crawls.

Requirements

At least one year of customer service or cashier supervisory experience, or four years of customer service experience.
High school diploma and/or GED.
At least two years of computer experience in a work environment.
Ability to lift 25 pounds or more consistently.
Ability to sit, squat, or stand for long periods.
Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Nice To Haves

Team-building ability.
Strong customer-service orientation.
Detail-oriented and highly organized approach.
Excellent communication and listening skills.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists on front-end operations and inventory accuracy.
Understand and comply with customer-service standard operating procedures, including cashiering, credit, and close-out.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs, price changes, or returns.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return-of-sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly according to standard operating procedures and resolve issues promptly with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members seeking information about in-store inventory availability.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k) with company match, subject to eligibility.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays plus a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours.
On-the-job training.
Opportunity for advancement.