Connected Customer Supervisor

Floor & Decor•Lewis Center, OH

1d•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor who manages a team of customer service associates and oversees cashiering, returns, cash office functions, inventory management, e-commerce support, and customer service. The role is responsible for front-end operations and inventory accuracy, while helping provide customers with an exceptional shopping experience. The position involves working in a warehouse environment around moving vehicles, with typically quiet-to-moderate noise. Potential car travel to other stores for support may be required. Flexible hours are offered, and on-the-job training and advancement opportunities are available. The role requires regularly lifting 25 pounds or more and the ability to sit, squat, or stand for long periods, as well as frequent standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling.

Requirements

At least 1 year of customer service or cashier supervisory experience, or 4 years of customer service experience.
High school diploma and/or GED.
At least 2 years of computer experience in a work environment.
Ability to lift 25 pounds or more consistently.
Ability to sit, squat, or stand for long periods and to frequently stand, walk, reach, climb or balance, stoop, kneel, crouch, or crawl.

Nice To Haves

Team-building ability.
Strong customer service orientation.
Detail-oriented and highly organized.
Excellent communication and listening skills.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists on front-end operations and inventory accuracy.
Understand and comply with customer service standard operating procedures, including cashiering, credit, and close-out procedures.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs or price changes and which products need to be returned.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return-of-sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly according to standard operating procedures and resolve issues in a timely manner with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members seeking information about in-store inventory availability.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k) with company match, subject to eligibility.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays and a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours.
On-the-job training.
Career advancement opportunities.