Connected Customer Supervisor

Floor & Decor•Staten Island, NY

3d•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a team of customer service associates. The role oversees cashiering, returns, cash office functions, inventory management, and e-commerce support while providing customers with an exceptional shopping experience. The supervisor directs customer service associates and connected customer specialists, supports front-end operations and inventory accuracy, and may open or close the store. The role involves working in a warehouse environment with moving vehicles and may require travel by car to other stores to provide support. Flexible hours, on-the-job training, and opportunities for advancement are offered.

Requirements

At least 1 year of customer service or cashier supervisory experience, or 4 years of customer service experience.
High school diploma and/or GED.
At least 2 years of computer experience in a work environment.
Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat, or stand for long periods of time.
Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and store inventory accuracy.
Ensure understanding of and compliance with customer service standard operating procedures, including cashiering, credit, and close-out processes.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee store signage updates and price changes for SKUs.
Assist customers with product selection and answer product-related questions.
Work with management to determine which products need SKUs, price changes, or returns.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return-of-sale, and void reports.
Monitor logs for incoming and outgoing trucks.
Audit the customer merchandise storage area weekly and resolve issues promptly with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members regarding store inventory availability.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k) with company match, subject to eligibility.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays and a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours.
On-the-job training.
Career advancement opportunities.