Connected Customer Supervisor

Floor & Decor•Port St. Lucie, FL

10d•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor who manages a team of customer service associates and oversees cashiering, returns, cash office functions, inventory management, e-commerce support, and the customer shopping experience. The role leads customer service and inventory accuracy processes throughout the store, ensures compliance with applicable standard operating procedures, and supervises inventory movement. The supervisor may be responsible for opening and/or closing the store and serves as a point of contact for e-commerce team members regarding in-store inventory availability. The work takes place in a warehouse environment with moving vehicles and typically quiet-to-moderate noise. Potential car travel to other stores may be needed to provide support. Flexible hours, on-the-job training, and opportunities for advancement are noted. Floor & Decor states its commitment to teamwork, inclusion, and equal employment opportunity, and provides reasonable accommodations to qualified individuals with disabilities.

Requirements

At least one year of customer service or cashier supervisory experience, or four years of customer service experience.
High school diploma and/or GED.
At least two years of computer experience in a work environment.
Ability to lift 25 pounds or more consistently.
Ability to sit, squat, or stand for long periods.
Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Nice To Haves

Team-building ability.
Strong customer service orientation.
Detail-oriented and highly organized.
Excellent communication and listening skills.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and store inventory accuracy.
Understand and comply with customer-service standard operating procedures, including cashiering, credit, and close-out procedures.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Work with management to determine which products need SKUs, price changes, or returns.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return-of-sale, and void reports.
Monitor logs for incoming and outgoing trucks.
Audit the customer merchandise storage area weekly according to standard operating procedures and resolve issues in a timely manner with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to their correct in-store locations after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members seeking information about inventory availability in the store.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k) with company match, subject to eligibility.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays and a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours to fit around your schedule.
On-the-job training.
Career advancement opportunities.