Connected Customer Supervisor

Floor & Decor•SW San Antonio, TX

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor who manages a team of customer service associates and oversees cashiering, returns, cash office functions, inventory management, e-commerce support, and the customer shopping experience. The role requires strong customer service, team-building, organization, communication, and listening skills. The supervisor directs front-end and inventory-accuracy work, supports store operations, and serves as a point of contact for e-commerce team members regarding in-store inventory availability. The position may involve opening and/or closing the store and travel to other stores for support. The work takes place in a warehouse environment where employees may be exposed to moving vehicles; noise is typically quiet to moderate. The role requires regularly lifting 25 pounds or more and the ability to sit, squat, or stand for extended periods, as well as frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. Flexible hours, on-the-job training, and opportunities for advancement are offered.

Requirements

At least one year of customer service or cashier supervisory experience, or four years of customer service experience.
High school diploma and/or GED.
At least two years of computer experience in a work environment.
Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat, or stand for long periods.
Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and store inventory accuracy.
Understand and comply with customer service standard operating procedures, including cashiering, credit, and close-out processes.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs, price changes, or returns.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return-of-sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly in accordance with standard operating procedures and resolve issues promptly with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members regarding in-store inventory availability.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k) with company match
Bonus opportunities
Employee Stock Purchase Plan
Referral Bonus Program
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria
Paid vacation and sick time for eligible associates
Paid holidays and a personal holiday
Paid Volunteer Time Off starting on Day 1
Flexible hours
On-the-job training
Career advancement opportunities