Connected Customer Supervisor

Floor & Decor•Hendersonville, TN

7d•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. The role oversees cashiering, returns, cash office functions, inventory management, and e-commerce support while helping provide customers with an exceptional shopping experience. Successful supervisors are team builders, customer service champions, detail-oriented and highly organized, and effective communicators and listeners. The role involves supervising customer service and connected customer functions at the store, supporting inventory accuracy and movement, and coordinating with store management and e-commerce team members. The supervisor may be available to open or close the store and may travel by car to other stores to provide support. The position operates in a warehouse environment with moving vehicles and typically quiet-to-moderate noise levels. It requires lifting 25 pounds or more consistently and the ability to sit, squat, or stand for extended periods, as well as frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. Floor & Decor describes the position as subject to change and notes that benefits and coverage are subject to eligibility. The company also states its commitment to an inclusive culture, equal employment opportunity, and reasonable accommodations for qualified individuals with disabilities.

Requirements

At least 1 year of customer service or cashier supervisory experience, or 4 years of customer service experience.
High school diploma and/or GED.
At least 2 years of computer experience in a work environment.
Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat, or stand for long periods of time.
Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists on front-end functions and inventory accuracy in the store.
Understand and comply with customer service standard operating procedures, including cashiering, credit, and close-out procedures.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs, price changes, or returns.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return of sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly according to standard operating procedures and resolve issues promptly with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members regarding inventory availability in the store.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k) with company match, subject to eligibility.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays and a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours to fit around your schedule.
On-the-job training.
Opportunity for advancement and career advancement opportunities at every level.