Connected Customer Supervisor

Floor & Decor•Woodinville, WA

9d•$19 - $28•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor who manages a team of customer service associates. The position oversees cashiering, returns, cash office functions, inventory management, and e-commerce support while helping provide customers with an exceptional shopping experience. Successful candidates are team builders, customer service champions, detail-oriented and highly organized, and strong communicators and listeners. The supervisor directs customer service associates and connected customer specialists in front-end operations and inventory accuracy. The role also supports product selection and customer questions, maintains store signage and pricing, manages inventory movement and discrepancies, and coordinates with store management and e-commerce team members. The position may require opening or closing the store and potential car travel to other stores for support. The work environment includes a warehouse and moving vehicles, with noise typically ranging from quiet to moderate. Flexible hours, on-the-job training, and opportunities for advancement are noted. Floor & Decor describes teamwork and an inclusive culture as important to its success.

Requirements

At least one year of customer service or cashier supervisory experience, or four years of customer service experience.
High school diploma and/or GED.
At least two years of computer experience in a work environment.
Ability to lift 25 pounds or more consistently.
Ability to sit, squat, or stand for long periods; frequent standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and store inventory accuracy.
Understand and comply with customer service standard operating procedures for cashiering, credit, and close-out.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs or price changes and which should be returned.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return-of-sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly, following applicable standard operating procedures, and resolve issues promptly with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members regarding store inventory availability.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k), with company match noted in the Benefits & Rewards section.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays plus a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours to fit around your schedule.
On-the-job training.
Career advancement opportunities.