Connected Customer Supervisor

Floor & Decor•Shoreline, WA

4d•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a team of customer service associates. The role oversees cashiering, returns, cash office functions, inventory management, and e-commerce support while helping provide customers with an exceptional shopping experience. Successful supervisors are team builders, customer service champions, detail-oriented and highly organized, and have excellent communication and listening skills. The supervisor directs customer service associates and connected customer specialists in front-end operations and inventory accuracy, leads inventory management throughout the store, and oversees customer service procedures and inventory-related processes. The role may require opening and/or closing the store and includes potential travel by car to other stores for support. The position works in a warehouse environment with moving vehicles and typically quiet-to-moderate noise. Employees must be able to lift 25 pounds or more consistently and sit, squat, or stand for extended periods. The job also frequently involves standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

At least one year of customer service or cashier supervisory experience, or four years of customer service experience.
High school diploma and/or GED.
At least two years of computer experience in a work environment.
Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat, or stand for long periods of time.
Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and inventory accuracy.
Understand and comply with customer service standard operating procedures, including cashiering, credit, and close-out procedures.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs, price changes, or returns.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return of sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly and resolve issues in a timely manner with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members regarding inventory availability in the store.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k) with company match, subject to eligibility.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays and a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours to fit around your schedule.
On-the-job training.
Opportunity for advancement.