Connected Customer Supervisor

Floor & Decor•Glen Burnie, MD

1d•$18 - $27•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor who manages a dynamic team of customer service associates. The role oversees cashiering, returns, cash office functions, inventory management, and e-commerce support, while helping provide customers with an exceptional shopping experience. Successful supervisors are team builders, customer service champions, detail-oriented and highly organized, and have excellent communication and listening skills. The position directs customer service associates and connected customer specialists on front-end operations and inventory accuracy. It leads storewide inventory management and accuracy, handles customer refunds and exchanges, supports product selection, and coordinates signage, pricing, and SKU updates. The supervisor also researches inventory discrepancies, reviews shipping and receiving documents, audits reports and customer merchandise storage, monitors truck logs, and serves as the store contact for e-commerce inventory availability. The role includes supervising inventory movement, returning merchandise to the correct store location, and cleaning and stocking products according to Floor & Decor standards. The supervisor must be available to open and/or close the store effectively. Work takes place in a warehouse environment with moving vehicles and typically quiet-to-moderate noise. Potential car travel to other stores for support may be required. Flexible hours, on-the-job training, and opportunities for advancement are noted.

Requirements

At least one year of customer service or cashier supervisory experience, or four years of customer service experience.
High school diploma and/or GED.
At least two years of computer experience in a work environment.
Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat, or stand for long periods; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and store inventory accuracy.
Demonstrate understanding of and compliance with customer service standard operating procedures, including cashiering, credit, and close-out.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs, price changes, or returns.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return of sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly and promptly resolve issues with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members regarding inventory availability in the store.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k), with company match noted in the Benefits & Rewards section.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays plus a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours to fit around your schedule.
On-the-job training.
Opportunity for advancement.