Connected Customer Supervisor

Floor & Decor•Woodinville, WA

11d•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor who manages a team of customer service associates and oversees cashiering, returns, cash office functions, inventory management, e-commerce support, and the customer shopping experience. The role leads front-end service and inventory accuracy, ensures compliance with customer-service procedures, and supervises inventory movement throughout the store. The supervisor may be responsible for opening and/or closing the store and may travel by car to other stores to provide support. The work takes place in a warehouse environment with moving vehicles and typically quiet-to-moderate noise. The role requires the ability to lift 25 pounds or more consistently and to sit, squat, or stand for long periods. Frequent activities include standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. Flexible hours and on-the-job training are offered, with opportunities for advancement.

Requirements

At least 1 year of customer-service or cashier supervisory experience, or 4 years of customer-service experience.
High school diploma and/or GED.
At least 2 years of computer experience in a work environment.
Ability to lift 25 pounds or more consistently.
Ability to sit, squat, or stand for long periods.
Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Nice To Haves

Team-building ability.
Strong customer-service orientation.
Detail-oriented and highly organized.
Excellent communication and listening skills.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and store inventory accuracy.
Understand and comply with customer-service standard operating procedures, including cashiering, credit, and close-out procedures.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee store signage updates and price changes for SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs, price changes, or returns.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return-of-sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly and resolve issues in a timely manner with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as a point of contact for e-commerce team members regarding store inventory availability.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k) with company match, subject to eligibility.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays and a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours.
On-the-job training.
Career advancement opportunities.