Connected Customer Supervisor

Floor & Decor•Hendersonville, TN

11d•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. The role oversees cashiering, returns, cash office functions, inventory management, and e-commerce support while helping provide customers with an exceptional shopping experience. The supervisor directs Customer Service Associates and Connected Customer Specialists in front-end operations and inventory accuracy. The role leads inventory management throughout the store, supports customers with product selection and questions, and coordinates with management on SKU and pricing updates and product returns. The supervisor also monitors inventory movement, reviews relevant documentation and reports, maintains store signage and pricing, and serves as an inventory-availability contact for e-commerce team members. The position may require opening and/or closing the store and potential travel by car to other stores for support. The work environment includes a warehouse and moving vehicles, with noise typically ranging from quiet to moderate. Flexible hours, on-the-job training, and advancement opportunities are noted.

Requirements

At least one year of customer service or cashier supervisory experience, or four years of customer service experience.
High school diploma and/or GED.
At least two years of computer experience in a work environment.
Ability to lift 25 pounds or more consistently.
Ability to sit, squat, or stand for long periods; frequent standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling.

Nice To Haves

Team-building ability.
Strong customer service orientation.
Attention to detail and strong organizational skills.
Excellent communication and listening skills.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and inventory accuracy.
Understand and comply with customer-service standard operating procedures, including cashiering, credit, and close-out procedures.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs, price changes, or returns.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return-of-sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly according to standard procedures and resolve issues promptly with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as a point of contact for e-commerce team members regarding inventory availability in the store.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k), including a company match.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays and a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours to fit around your schedule.
On-the-job training.
Career advancement opportunities.