Connected Customer Supervisor

Floor & Decor•Covington, LA

1d•Onsite

About The Position

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. The role oversees cashiering, returns, cash office functions, inventory management, and e-commerce support while helping provide customers with an exceptional shopping experience. Successful supervisors are team builders, customer service champions, detail oriented and highly organized, and have excellent communication and listening skills. The position involves directing Customer Service Associates and Connected Customer Specialists, ensuring compliance with customer service procedures, and leading inventory management and accuracy throughout the store. The supervisor assists customers with product selection, handles customer returns and exchanges, oversees pricing and signage, investigates inventory discrepancies, reviews operational documents and reports, monitors truck logs, and supervises inventory movement. The role also serves as a point of contact for e-commerce team members regarding in-store inventory availability and may open or close the store. The work takes place in a warehouse environment where employees may encounter moving vehicles and typically quiet-to-moderate noise. Travel by car to other stores may be needed for support. The role requires lifting 25 pounds or more consistently and the ability to sit, squat, or stand for long periods, as well as frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. Flexible hours, on-the-job training, and opportunities for advancement are noted.

Requirements

At least 1 year of customer service or cashier supervisory experience, or 4 years of customer service experience.
High school diploma and/or GED.
At least 2 years of computer experience in a work environment.
Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat, or stand for long periods; frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Responsibilities

Direct Customer Service Associates and Connected Customer Specialists in front-end operations and inventory accuracy.
Ensure understanding of and compliance with customer service standard operating procedures, including cashiering, credit, and close-out.
Lead inventory management and accuracy throughout the store.
Process customer refunds and exchanges according to established guidelines.
Oversee signage updates and price changes for store SKUs.
Assist customers with product selection and answer product-related questions.
Partner with management to determine which products need SKUs or price changes and which products need to be returned.
Research inventory discrepancies and make appropriate adjustments in the inventory tracking system.
Review shipping and receiving documents for accuracy.
Audit inventory control, return of sale, and void reports.
Monitor incoming and outgoing truck logs.
Audit the customer merchandise storage area weekly and resolve issues promptly with the CEM/Store Manager and Operations Manager.
Create and maintain store signage and pricing using the Tags-On-Demand (TOD) mobile printing station.
Return products to the correct in-store location after customer merchandise returns.
Clean and stock products according to Floor & Decor standards.
Serve as the point of contact for e-commerce team members seeking information about in-store inventory availability.
Supervise inventory movement within the store.
Be available to open and/or close the store effectively.

Benefits

401(k), with company match noted in the Benefits & Rewards section.
Bonus opportunities.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays plus a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Flexible hours to fit around your schedule.
On-the-job training.
Opportunity for advancement.