Confirmation Lead
Renewal by Andersen of CNY•City of Syracuse, NY
•Onsite
About The Position
As a Confirmation Lead, you are the driving force behind delivering exceptional customer experiences and ensuring our sales team is set up for success. You’ll be the final checkpoint—confirming high-quality appointments, coaching teammates, and acting as the voice of our brand. If you thrive in a fast-paced environment, love connecting with people, and are energized by hitting goals and improving performance, this is the role for you!
Requirements
- High School Diploma (or equivalent required)
- 4+ years of customer service experience
- A sales-driven mindset with a passion for hitting metrics
- Strong multitasking and time management skills
- Excellent communication—clear, respectful, and enthusiastic
- Ability to stay organized in a high-energy, fast-paced environment
- A natural problem-solver with strong attention to detail
- Empathy and the ability to build trust with customers and teammates
- Confidence in handling objections and resolving conflicts
- A team player who thrives on collaboration and continuous improvement
- Open to feedback—and eager to grow
Nice To Haves
- Call center experience a plus (but not required)
Responsibilities
- Connect with prospective customers through inbound and outbound calls, emails, texts, and voicemails
- Confirm and qualify appointments using proven scripts and rebuttal techniques
- Ensure all customer details (contact info, property details, etc.) are accurate and complete
- Manage online bookings and keep schedules optimized and up to date
- Act as the final quality checkpoint before handing leads to the sales team
- Recover cancellations and reschedule to maximize opportunities
- Serve as the “Voice of the Brand”—delivering respectful, engaging, and professional customer interactions
- Coach and support fellow agents through live feedback and collaboration
- Maintain clear, detailed notes to ensure seamless handoffs to Sales
- Help maximize team performance by backfilling appointments and managing lead flow
Benefits
- Be part of a high-performing, supportive team
- Opportunities to coach, lead, and grow your career
- Make a direct impact on customer experience and sales success
- Work in a culture built on respect, accountability, and excellence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
