Confirmation Call Center Manager

Bath Concepts Independent Dealers • Pittsburgh, PA

4d • $55,000 - $80,000 • Onsite

About The Position

Cousins Roofing, Siding & Decks is seeking an experienced Confirmation Call Center Manager to lead our call center operations in Pittsburgh, PA. This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company. As the Confirmation Call Center Manager, you will oversee daily call center operations, manage a team of representatives, and ensure appointments are scheduled and confirmed efficiently. This role plays a key part in supporting sales operations and maintaining high customer satisfaction.

Requirements

• Prior call center management experience required
• Strong communication and leadership skills
• Customer service experience with conflict resolution ability
• Proficiency with computers and CRM systems
• Ability to work evenings and weekends as needed
• Organized, detail-oriented, and results-driven

Responsibilities

• Schedule and confirm customer appointments
• Hire, train, and manage Call Center Representatives
• Handle inbound and outbound calls
• Provide excellent customer service and resolve issues
• Manage sales representatives’ schedules
• Track performance and ensure team meets weekly and monthly goals

Benefits

• Medical, Dental, Vision
• 401(k)
• Paid Vacation
• Professional Development
• Casual dress code
• Free snacks
• Company discounts
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed