Configuration Technician I

Scale Computing•Austin, TX

2d•Onsite

About The Position

The Configuration Technician I is a member of the Builds team responsible for pre-staging, validating, and documenting network equipment for customer sites. The role follows established build guides and processes to ensure accurate and timely builds. It also supports replacement (RMA) devices and returned-equipment testing to help meet shipping deadlines. This is a full-time, onsite position based at the company’s Austin, Texas warehouse. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. Evening and weekend work may occasionally be required based on business and client needs. The technician must be adaptable and able to reprioritize quickly when urgent replacement requests or other time-sensitive needs arise. The position requires the ability to lift up to 50 pounds with assistance, sit or stand at a workstation for extended periods, and work comfortably with a laptop and standard lab equipment.

Requirements

Solid understanding of networking fundamentals, including IP addressing, VLANs, DHCP, and switch configurations.
Strong communication and customer service skills.
Ability to perform remote pre-staging and coordinate effectively across teams.
Proficiency with Slack, Google Workspace, and Jira.
Ability to lift up to 50 pounds with assistance.
Ability to sit or stand at a workstation for extended periods.
Ability to work comfortably with a laptop and standard lab equipment.
Adaptability and ability to quickly reprioritize work when urgent or time-sensitive needs arise.

Nice To Haves

Associate degree in Information Technology, Computer Networking, or a related field, or equivalent practical experience.
CompTIA Network+, CCNA, or equivalent certification.
Experience or exposure to multi-site rollout projects and firewall deployments.

Responsibilities

Follow all SOPs, build guides, and platform-specific standards.
Perform remote and onsite pre-staging of network equipment.
Manage multiple pre-stages simultaneously and complete them on time.
Upload required documentation to Jira tickets for QA review.
Accurately update task statuses in Jira and other related systems.
Escalate issues appropriately through Slack and other communication channels.
Maintain timely communication and responsiveness throughout the build process.
Identify outdated or unclear steps in build guides and knowledge base articles and suggest improvements.
Perform peer QA reviews on teammates’ builds once trained.
Collaborate with Inventory, Support, and other departments to resolve order and build-related issues.
Complete training on new platforms and customer builds in a timely manner.
Continue developing technical knowledge and work toward proficiency across additional platforms.
Support replacement (RMA) devices and test returned equipment to help meet shipping deadlines.