Configuration Analyst I

MedImpact•Tempe, AZ

5d•Onsite

About The Position

The Configuration Analyst provides support for client configuration of benefits, pharmacy, and formulary. The role supports intake, design, configuration, and in-unit testing of change requests for assigned clients. It requires understanding MedImpact system logic for claims adjudication, investigating claims-processing issues, collaborating with clients and internal partners, and delivering accurate, tested configuration changes on time. This position has no supervisory responsibilities. This is a full-time, non-exempt position. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; overtime and work at night, on weekends, or on holidays may be required as business needs dictate. The position is generally on-site at the San Diego Headquarters or another company location, but remote work may be approved by management based on business requirements. Domestic travel may be required. The role is not eligible for sponsorship.

Requirements

BS/BA and at least 1 year of experience, or an equivalent combination of education and experience.
Intermediate knowledge of MS Office, including Word, PowerPoint, Outlook, and Excel.
Ability to run SQL queries and script load.
Ability to gather business requirements and client specifications.
Ability to interact positively with clients, internal business partners, and peers.
Willingness to take accountability for service commitments and demonstrated ability to achieve results.
Ability to appear for work on time, follow supervisor directions and work rules and procedures, comply with corporate policies, accept constructive criticism, establish goals and objectives, and demonstrate initiative and commitment.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions and apply common-sense understanding to detailed but uninvolved instructions.
Ability to address problems involving a few concrete variables in standardized situations.
Ability to apply fractions, percentages, ratios, and proportions; perform basic arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from managers, clients, customers, and the public.
Ability to work overtime and nights, weekends, or holidays as required.
Ability to meet the physical requirements of the job, with reasonable accommodations where applicable.

Nice To Haves

Pharmacy Technician License or National Certification.

Responsibilities

Apply pharmacy, formulary, and benefit configurations to implement changes specified in submitted change requests.
Meet assigned due dates for submitted change requests.
Perform workflow activities, including preassessment, design, configuration, and in-unit testing of Level 1 and Level 2 tasks.
Develop a thorough understanding of MedImpact system logic for claims adjudication, including system constraints, conflicting benefit logic configurations, and benefit coding table designs.
Troubleshoot and research basic to moderately complex claims-processing issues or customer inquiries; respond promptly to service failures, resolve issues, and escalate concerns as appropriate.
Collaborate and consult with external clients, client team members, and internal business partners to clarify, document, develop, communicate, test, and deliver business requirements for change requests.
Use standardized methodology and document rationale for non-standard designs while preventing inefficient and non-sustainable configuration structures.
Perform in-unit testing and validation to confirm that configuration behaves as expected and meets customer requirements; complete all required forms and documentation accurately.
Use project-planning and organizational skills to prioritize quality, meet deliverables, use resources efficiently, and achieve claims-adjudication accuracy.