IM Configuration Manager Level III) (Government)

AT&T•Chantilly, VA

6d•Onsite

About The Position

AT&T Global Public Sector is seeking a Configuration Management Lead to direct enterprise Configuration Management (CM) operations for network infrastructure, hardware, system software, and applications supporting a government customer. The role leads the CM workforce, maintains authoritative configuration baselines and documentation, ensures contractual and security compliance, and integrates CM with Change, Release, Incident, Problem, Vulnerability, Asset, and Service Management processes. This is a full-time, onsite role performed five days per week at a government customer site in Chantilly, Virginia. No relocation is offered. The position requires a TS/SCI clearance with polygraph and compliance with DoD 8140 IAT Level 2. Candidates must have 16 years of combined relevant education and experience, with the required total varying according to education level. The lead oversees configuration baselines across development, test, staging, and production environments; maintains controlled CM records; supports governance and technical compliance; and uses network monitoring, analysis, and configuration-management tools. The role also supports the program’s ServiceNow platform and CMDB, presents reports and briefings to leadership and customers, and develops an annual roadmap to improve CM maturity, automation, data quality, and compliance.

Requirements

TS/SCI clearance with polygraph.
16 years of combined relevant education and experience, satisfied through one of these combinations: doctorate and 8 years, master’s degree and 10 years, bachelor’s degree and 12 years, associate degree and 14 years, or high school diploma and 16 years.
Compliance with DoD 8140 Information Assurance Technical (IAT) Level 2.
Experience with Configuration Management and/or Change Management in a complex IT or network environment.
Experience leading teams of IT professionals; relevant military IT leadership may satisfy part of this requirement.
Hands-on experience with enterprise network monitoring, network analysis, and configuration-management tools.
Working knowledge of the Open Systems Interconnection model, routing fundamentals, and logical network mapping.
Working knowledge of ServiceNow or a comparable IT Service Management platform, including CMDB concepts.
Experience with network mapping and diagramming tools such as Network Automation, Riverbed, Microsoft Visio, or comparable platforms.
Ability to develop technical policies, operating procedures, baseline standards, compliance reports, and executive-level briefings.
Experience delivering briefings to customers.

Nice To Haves

Hands-on experience with Forward Networks Forward Enterprise, including network modeling, topology and path analysis, configuration verification, compliance validation, and troubleshooting.
Practical experience supporting Layer 2 and Layer 3 networks.
ServiceNow Certified System Administrator certification.
ServiceNow CMDB or Discovery micro-certifications.
ITIL 4 certification or demonstrated knowledge of ITIL 4 practices.
Experience implementing DISA Security Technical Implementation Guides and managing network-device software or firmware baselines.
Experience improving CM maturity through automation, data-quality controls, compliance reporting, and tool integration.
Experience with and/or certifications from Cisco or Juniper Networks.

Responsibilities

Lead, mentor, and supervise the Configuration Management team and technical staff.
Establish and maintain IT, Information Assurance, and Information Management baselines across development, test, staging, and production environments.
Develop and enforce policies and standards for Configuration Items, network diagrams, device configurations, software and firmware baselines, and maintenance activities.
Maintain authoritative configuration-management records and controlled documentation, including standard operating procedures, as-built documentation, network drawings, inventories, and audit records.
Represent the CM organization at Configuration Control Board meetings and support Post-Implementation Reviews and Root Cause Analyses.
Lead configuration-compliance activities, including gold-copy device configurations, DISA Security Technical Implementation Guide implementation, vulnerability remediation, and firmware upgrade planning.
Use enterprise network monitoring, analysis, and configuration-management tools to validate topology, analyze network paths, identify configuration drift, troubleshoot discrepancies, and maintain accurate CM records.
Use Forward Networks Forward Enterprise for network modeling, topology visualization, end-to-end path analysis, configuration verification, compliance validation, and troubleshooting.
Develop methods for analyzing, testing, and supporting LAN and WAN configuration baselines across Layer 2 and Layer 3 environments.
Monitor network security and compliance posture and coordinate remediation through scheduled maintenance and approved change processes.
Support development and maturation of the program’s ServiceNow platform, including the CMDB containing program configuration items and hardware asset records.
Oversee network changes and remediation resulting from Change and Configuration Management findings.
Analyze recurring network configuration problems, identify trends, recommend technical solutions, and communicate findings to Problem Management and program leadership.
Evaluate proposed network technologies and equipment, assess their effect on configuration baselines and records, and provide recommendations to the program and Configuration Control Board.
Ensure products and services meet contractual, technical, security, and quality requirements.
Prepare and present CM operations, maintenance, compliance, and performance reports to senior leadership.
Develop and execute an annual roadmap for CM maturity, automation, data quality, and compliance.

Benefits

Medical, dental, and vision coverage.
401(k) plan.
Tuition reimbursement program.
Paid Time Off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire.
Paid parental leave.
Paid caregiver leave.
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption reimbursement.
Short-term and long-term disability benefits.
Life and accidental death insurance.
Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal.
Employee Assistance Programs.
Employee wellness programs.
Employee discounts up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T wireline phone.