Conference Services Manager | The DeSoto Savannah

Schulte Hospitality Group•Savannah, GA

About The Position

Schulte Hospitality Group is seeking a service-oriented Conference Services Manager for The DeSoto Savannah. The role coordinates hotel conference rooms, event spaces, and services for groups and organizations hosting meetings, conventions, and other events. The manager works with clients and hotel departments to plan events, arrange banquet and catering services, reserve audiovisual equipment, and ensure events run as planned. The position also supports sales and account growth by preparing event documentation and client correspondence, providing pricing guidance, conducting hotel and banquet-facility tours, and working with sales managers to implement sales strategies, upsell, and maintain client loyalty. The role requires flexible working hours, including evenings, nights, overnights, weekends, and holidays.

Requirements

Minimum of a high school education.
At least 3 years of progressive hotel sales experience with leadership responsibilities.
Strong analytical skills relating to hotel revenue impact.
Ability to communicate effectively verbally and in writing.
Strong understanding of revenue management principles.
Ability to use reservation and revenue management systems to develop pricing and sales recommendations.
Flexible work hours, which may include evenings, weekends, and holidays.
Comprehensive knowledge of Outlook, PMS, CRES, Microsoft Office, and other appropriate PC applications.
Proven call quality scores.
Ability to provide constructive feedback and coach agents on proper selling techniques as required.
Effective listening skills.
Ability to clearly communicate ideas and information verbally and in writing.
Analytical approach to problem solving.
Ability to manage time well and be flexible.
Ability to work nights, overnights, and weekends.

Nice To Haves

Post-high-school education is preferred.

Responsibilities

Set a professional example through a friendly attitude, timely responses, and adherence to sales office standards.
Coordinate conference rooms, event spaces, and services for groups and organizations holding meetings, conventions, and other hotel events.
Organize banquet or catering services, reserve audiovisual equipment, and plan changes to event-space configurations.
Meet with group and organization representatives to discuss their meeting or special-event requirements.
Sign contractual agreements and maintain written records of communications.
Meet with hotel department heads to coordinate planned events.
Monitor events and resolve unexpected problems to help ensure functions proceed as planned.
Provide clients with pricing and guidance recommendations, with approval from the Director of F&B or Chef as needed.
Grow account share and customer loyalty by delivering service excellence throughout each customer experience.
Conduct tours of the hotel and banquet facilities and entertain qualified potential clients in accordance with company and property policies.
Execute and support operational aspects of booked business, including generating resumes, BEOs, and customer correspondence.
Work with sales managers to understand and implement sales strategies for each segment, helping to upsell and maintain client loyalty.
Perform other job-related duties as assigned.

Benefits

Daily Pay
Free telemedicine and virtual mental health care access for all associates starting day one
Multiple health insurance options
Life insurance options
401(k) plan with company match
Paid parental leave
Paid time off for eligible associates in accordance with company policy
Holiday pay
Pet insurance
Employee Assistance Program
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more