Conference Services Manager

Kimpton Hotels & Restaurants • Sacramento, CA

9d

About The Position

The Conference Services Manager (CSM) serves as the liaison between hotel operations departments and clients. The role balances executed contracts, service, and profitability by managing, communicating, and coordinating conference requirements. The goal is to capture the hotel's fair share of revenue from food and beverage, room rental, and auxiliary services such as audiovisual provisions, storage, and labor fees.

The CSM coordinates meetings, conferences, exhibit shows, and special events; communicates requirements to clients and hotel departments; and oversees conference documentation and revenue-related details. The role also participates in internal meetings and maintains a local catering sales goal.

Requirements

• At least 1 year of related experience in the hospitality industry.
• Solid knowledge of food and beverage and meeting room setups.
• Thorough knowledge of the property, its spaces, food and beverage offerings, and capacities.
• High level of creativity, enthusiasm, and flexibility.
• Well organized, detail oriented, and excellent follow-up skills.
• Ability to work a variety of shifts, including evenings, weekends, and overnight.
• Superior writing skills.
• Knowledge of Microsoft Office.

Nice To Haves

• Delphi experience is preferred but not required.

Responsibilities

• Coordinate meetings, conferences, exhibit shows, and other special events and activities, providing accurate and detailed communication outlines for clients and hotel departments.
• Ensure contracted groups meet or exceed minimum food and beverage, guest room, and meeting room rental revenues, and monitor potential attrition.
• Coordinate conference menus to maximize hotel revenue while serving the client.
• Obtain conference rooming lists, monitor cutoff dates, and secure rooming lists by the due dates specified in sales contracts.
• Assist conference clients with off-premise hotel details.
• Conduct tours for prospective and booked clients.
• Prepare accurate Conference Profiles documenting conference details, including menus, meeting setups, client profiles, reservation pickup statistics, and other information required by departmental policies and procedures.
• Prepare a comprehensive Post Conference Report for each conference.
• Complete and distribute banquet event orders, reports, and correspondence as required.
• Maintain accurate and current space blocks in the group function room log, observe proper turnovers, and release unused space as appropriate.
• Attend weekly BEO, sales, and operations meetings.
• Maintain a local catering sales goal.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed