Conference Service Manager - Condado Vanderbilt Hotel

The Condado Collection•San Juan, PR

2d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unsurpassed gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Hospitality-oriented.
Proven experience of at least 3 years in Catering or Food and Beverage, preferably in a luxury hotel environment.
Excellent interpersonal and communication skills, with the ability to interact professionally with clients, suppliers, and hotel staff.
Must possess excellent written and oral communication skills, strong leadership skills, analytical and problem-solving abilities, good customer service skills, and the ability to multitask.
Solid competencies in business planning, account management, and budgeting.
Must work well under pressure, even with minimal supervision.
Ability to handle the pressure of simultaneously coordinating a wide range of activities and recommend appropriate solutions to client issues.
Fully bilingual (Spanish/English).

Responsibilities

Verify that contracts are signed and filed before the function dates.
Record deposits made by guests, including the signed receipt.
Update all BEO's, including changes, and inform the kitchen and banquet manager.
Ensure that engineering, housekeeping, PBX, or restaurant departments receive BEO's relevant to their areas.
Communicate with the client to confirm the guaranteed number of attendees for all functions 48-72 business hours before the function.
Prepare a monthly report of lost business and cancellations.
Verify the daily activity sheet before distribution.
Verify the future activity sheet before distribution.
Order and verify audiovisual units or any other external services.
Knowledge of reservation procedures (Room reservations, Room blocks, and function rooms).
Be aware of the forecast and budget.
Finalize food, beverage, and set-up needs.
Establish and maintain communication with the guest throughout all functions.
Establish communication with the executive chef, banquet manager, and team members.
Recommend and identify new ideas, methods, and/or markets.