Conference Service Manager

Pyramid Global Hospitality•Tampa, FL

4d•Onsite

About The Position

Hotel Flor is seeking an experienced, service-driven, and highly organized Convention Services Manager to join our dynamic leadership team. This individual will play a pivotal role in ensuring seamless event execution while delivering elevated guest experiences that reflect the luxury and sophistication of our property. The Convention Services Manager will report directly to the Director of Sales & Marketing and will serve as the primary liaison between clients and hotel operations teams from the point of contract turnover through event completion.

Requirements

Previous experience in Convention Services, Catering Sales, or Hotel Event Management preferred
Strong communication and interpersonal skills with the ability to collaborate effectively across all hotel departments
Exceptional organizational skills with a proven ability to implement structure, processes, and operational plans
Ability to thrive in a high-energy, guest-focused luxury hospitality environment
Detail-oriented with strong problem-solving and multitasking capabilities
Passion for creating memorable guest experiences
Ability to maintain a flexible work schedule based on operational and event needs

Responsibilities

Coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail
Develop and maintain strong relationships with clients to ensure a flawless and personalized experience
Collaborate closely with internal departments, especially Banquets, Culinary, Front Office, and Operations, to ensure seamless communication and execution
Conduct pre-convention meetings, site visits, and operational planning sessions
Create detailed event orders, production timelines, and execution plans
Monitor group room blocks, event flow, and banquet operations to maximize guest satisfaction
Identify upselling opportunities to enhance the guest experience and drive additional revenue
Ensure all client expectations are met while maintaining Hotel Flor’s luxury service standards
Manage multiple events and priorities in a fast-paced environment with professionalism and efficiency