Conference Service Manager

Pyramid Global Hospitality

1d•Onsite

About The Position

The Conference Services Manager serves as the primary liaison between clients and hotel departments following the sale of meetings, conferences, conventions, social events, and group business. This position is responsible for planning, coordinating, and executing all event details to ensure exceptional guest satisfaction, seamless operations, and achievement of hotel revenue goals.

Requirements

Minimum of three (3) years of experience in conference services, event management, catering, hotel operations, or a related hospitality role.
Strong knowledge of hotel operations, banquet service, and event planning.
Excellent organizational and project management skills with the ability to manage multiple events simultaneously.
Exceptional verbal and written communication skills.
Strong customer service and relationship-building abilities.
Ability to work effectively with clients, vendors, and internal teams.
Proficiency with Microsoft Office Suite and hotel sales and catering software systems.
Strong problem-solving and decision-making skills.
Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
Ability to stand and walk for extended periods.
Ability to lift and carry up to 25 pounds occasionally.
Ability to move throughout the hotel property, including meeting and event spaces.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, but not required.
Luxury hotel service standards experience, VIP guest experience, and coodination of weddings, galas, and high profile social events preferred.

Responsibilities

Act as the primary point of contact for clients from contract turnover through event completion.
Coordinate all aspects of group meetings, conferences, conventions, and special events, including guest rooms, meeting space, food and beverage functions, audiovisual requirements, transportation, and special requests.
Conduct pre-convention, planning, and onsite meetings with clients to review event requirements and expectations.
Prepare and distribute Banquet Event Orders (BEOs), group resumes, and other event documentation accurately and in a timely manner.
Communicate event details effectively to all operational departments, including Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and Audio Visual teams.
Facilitate weekly BEO and operations meetings to ensure event readiness and successful execution.
Monitor group room blocks, pick-up reports, and event revenue to maximize profitability and minimize attrition.
Manage event changes and resolve client concerns promptly and professionally.
Conduct site inspections and property tours as needed.
Ensure compliance with hotel policies, service standards, and contractual obligations.
Maintain strong client relationships to encourage repeat business and positive referrals.
Review final billing for accuracy and assist with collection of outstanding balances when necessary.
Collaborate closely with the Sales team to support revenue generation and client retention efforts.
Stay informed of industry trends and best practices to enhance guest experiences and operational efficiency.