Conference Service Manager

HEI Hotels and Resorts•Orlando, FL

3d•Onsite

About The Position

Create the desired conference and meet clients’ needs through active communication, planning, and team leadership. This role requires an understanding of monthly forecasting and the annual budget process, and the ability to raise meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. The position involves optimizing room rental charges, consistently participating in the re-booking of repeat business by having a track record of long-term client relationships, and actively participating in industry-related organizations (NACE, MPI). A thorough knowledge of sales techniques, including strong closing and negotiating skills, is essential. The role requires comfort with hotel site inspections and client presentations, excellent creative skills to provide innovative set-ups, menus, and functions for groups, and the ability to generate creative and innovative menus while working closely with the Chef on pricing specialty menus. Collaboration with the banquet department on operations and event execution, with the ability to quickly evaluate alternatives and decide on a plan of action, is crucial. The Conference Service Manager will provide overall direction, coordination, and ongoing evaluation of operations, and ensure the detailed execution of all banquet event orders generated by the Convention Services Department. Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center is required, along with excellent knowledge of computers, specifically Delphi, Word, and Excel. The role involves monitoring group room blocks and pick up, generating detailed resumes for the operating departments, and working with outside vendors to ensure client satisfaction for all events/groups. Compliance with attendance rules and availability to work on a regular basis is expected, along with performing any other job-related duties as assigned.

Requirements

Prior experience in the field of hospitality with specific experience in catering sales is essential.
Minimum of one year within the Hospitality Industry required.
Must have experience at a similar size and quality hotel.
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
Knowledge of sales skills, revenue management, training, and motivation of peers.
Knowledge of hotel features, benefits, and competing hotels within the market.
Ability to execute appropriate action plans.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

An understanding of both monthly forecasting and the annual budget process.
Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
Comfortable with hotel site inspections and client presentations.
Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
Excellent knowledge of computers, specifically Delphi, Word, and Excel.

Responsibilities

Create the desired conference and meet clients’ needs through active communication, planning, and team leadership.
Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
Optimize room rental charges.
Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.
Actively participate in industry related organizations (NACE, MPI).
Provide innovative set-ups, menus, and functions for groups.
Generate creative and innovative menus while working closely with Chef on pricing specialty menus.
Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
Provide overall direction, coordination, and ongoing evaluation of operations.
Detailed execution of all banquet event orders generated by the Convention Services Department.
Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
Ability to work with outside vendors to ensure client satisfaction for all events/groups.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.