Conference Scheduler

Good Shepherd Services•Bronx, NY

1d•Onsite

About The Position

The Conference Scheduler coordinates administrative duties for family team conferences involving families enrolled in the Bronx prevention program and performs front desk administrative duties to support overall program needs. The role works closely with the Conference Facilitator to help ensure conferences meet program mandates. The position is based at 685 E. 187th St., Bronx, NY 10458, and is 35 hours per week, non-exempt. The successful candidate handles scheduling, notifications, conference preparation, documentation, and reception tasks. They contribute to a respectful, collegial, and learning-focused environment, collaborate constructively with colleagues, and support the program’s and agency’s mission. The role requires a commitment to strength-based, youth- and family-development, and trauma-informed practice.

Requirements

Enrollment in a bachelor’s program is required; a bachelor’s degree is preferred.
Bilingual English/Spanish proficiency is required.
Proficiency in Microsoft Office, including Outlook, Excel, and Word, is required.
At least one year of experience as an Administrative Assistant.
Excellent verbal and written communication skills.
Ability to proactively problem solve.
Solid teamwork skills.
Excellent organizational skills and attention to detail.
Commitment to working from a strength-based, youth and family development, and trauma-informed perspective.

Nice To Haves

Familiarity with Connections and PROMIS databases is a plus.

Responsibilities

Submit a monthly tracking list of conferences due to the Conference Facilitator and Program Supervisors.
Complete and submit required documents to ACS to request and schedule conferences.
Reserve conference space and prepare it in advance with needed materials.
Ensure timely notification is sent to conference participants and identified supports.
Assist Case Workers and Social Workers with reminder calls to conference participants and identified supports.
Submit accurate and timely documentation of contacts and correspondence related to conference activity in Connections and PROMIS database systems.
Greet and welcome visitors and participants at the program site.
Notify staff when participants arrive for appointments.
Answer and direct calls while covering the front desk.
Distribute petty cash and MetroCards to staff and participants as directed.
Ensure the reception area is safe and welcoming.
Attend and participate in program staff meetings and related agency and external training, as appropriate.
Perform other duties as assigned.