Conference Coordinator
About The Position
The Conference Coordinator (also referred to as Conference Planner/Coordinator) ensures meeting requests are properly processed in the scheduling tool and collaborates with the Conference Planning Manager to ensure meeting requirements are met before each meeting. The role supports clients with campus resources for meetings, events, and activations, and coordinates with clients, internal departments, vendors, and outside agencies. Coordinators may also lead or contribute subject matter expertise to projects and initiatives. Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. The company emphasizes long-term career development, individual training, and collaboration within a global community. The posted salary range is $63,000–$75,000. The position is not described as a temporary contract.
Requirements
- Outstanding customer service skills.
- Superior verbal and written communication skills.
- Work experience with reservation software platforms.
- Catering or other food service-related experience.
- High proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and Outlook.
- Experience working in a technical or audiovisual environment.
- Ability to work independently, prioritize effectively, and make decisions when faced with ambiguity.
- Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
- Ability to work a flexible schedule that includes evening and weekend hours.
Nice To Haves
- A background in communications, event planning, or hospitality is preferred.
Responsibilities
- Assist clients with campus elements and resources that contribute to successful meetings, events, and activations.
- Manage assigned booked reservations in a timely manner.
- Modify reservations as needed or requested by clients.
- Respond to and process incoming client requests for assigned events.
- Review existing meetings and events to ensure details are complete and communicated to the appropriate departments.
- Provide consultative event coordination services to customers as required.
- Educate customers about supporting onsite resources and coordinate requirements with outside agencies.
- Develop and maintain working relationships with vendors, including onsite security, porters, and in-house caterers where applicable.
- Identify and share opportunities to increase utilization and customer service scores and reduce cancellations and unfilled requests.
- Lead, manage, or provide subject matter expertise for projects and initiatives as needed.
- Promote consistent customer interactions across conference center locations by implementing uniform terminology, email templates, and workflow processes.
- Identify and report onsite building repairs, complete work orders, and submit them promptly.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and accidental death insurance
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Potential eligibility for paid and/or unpaid time off in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
