Executive Dining, Conference Concierge Manager (81250002)

Sodexo Canada Ltd • Toronto, ON

8d • CA$23 - CA$25 • Onsite

About The Position

The Conference Concierge serves as one of the primary point of contacts for event attendees, delivering high-quality, personalized support to ensure a seamless and exceptional conference experience. This role focuses on guest services, logistical planning, problem resolution, and on-site assistance, helping attendees navigate the event and access all services with ease.

Requirements

• A significant interest, relevant experience and/or education in hospitality, tourism, or events is a must
• 1–3 years of experience in hospitality, customer service, events, or concierge roles
• Strong interpersonal and communication skills with fluency in MSOffice suite platforms
• Professional, friendly, and approachable demeanor
• Ability to remain calm and solution-oriented under pressure
• Strong organizational and multitasking abilities
• Familiarity with event environments or conference operations is an advantage
• Flexibility to work evenings and/or extended hours during events
• Customer service excellence
• Communication and active listening
• Problem-solving and conflict resolution
• Attention to detail
• Adaptability and responsiveness
• Cultural awareness and professionalism
• A sense of humour and desire to truly enjoy one’s workplace

Responsibilities

• Provide a welcoming and professional first point of contact for all conference participants
• Staff concierge or information desks throughout the event
• Help manage registration check-in and badge distribution when needed
• Support attendees with wayfinding, accessibility needs, and troubleshooting
• Oversee event setup, operations, and breakdown
• Troubleshoot issues in real time to ensure smooth event delivery
• Ensure compliance with safety, accessibility, and company standards
• Address and resolve attendee concerns promptly and professionally
• Escalate issues to event management team when required
• Deliver solutions that enhance attendee satisfaction
• Provide dedicated assistance to VIPs, clients, executive and those identified as in need
• Coordinate special requests as needed
• Ensure a high-touch, premium experience for priority guests
• Liaise with vendors, suppliers, sponsors, and partners
• Gather feedback from attendees and stakeholders
• Provide feedback on event performance
• Report common inquiries or issues to support future event improvements
• Recommend improvements for future events

Benefits

• Opportunities to grow, learn, and thrive
• A chance to be part of something bigger, supporting vibrant workplaces and empowering teams to succeed.
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed