Concierge

The Edgewater Hotel•Duluth, MN

11h•$15 - $17

About The Position

The Concierge is a key member of The Lakeview Guest House Front Office team, responsible for delivering personalized, professional, and knowledgeable service to enhance the guest experience. Serving as a central resource and lobby ambassador, the Concierge provides recommendations, coordinates special requests, and promotes hotel amenities. Success in this role requires a warm demeanor, deep local knowledge, excellent communication skills, and a commitment to excellence in every interaction. This role is primarily indoors and uses standard office equipment such as computers, phones, and printers. Night and weekend availability is essential.

Requirements

Strong familiarity with the Duluth area, including attractions, events, dining, and transit.
Excellent verbal and written communication, organization, and customer service skills.
Friendly, polished demeanor and commitment to high guest service standards.
Flexible schedule including nights, weekends, and holidays.
Regularly talk and hear; frequently stand, walk, reach, and lift; regularly lift or move up to 10 pounds and occasionally up to 50 pounds.
Vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

Previous experience in a concierge, guest services, or front office role.
Working knowledge of Microsoft Office.

Responsibilities

Greet and assist all guests and visitors with warmth and professionalism.
Provide knowledgeable recommendations for dining, entertainment, events, and transportation in the Madison area.
Liaise with hotel departments to accommodate special guest requests and ensure seamless service.
Support the Front Desk with check-in/check-out procedures and reservation inquiries.
Handle Foundry and dining reservations for both in-house and external guests.
Establish communication with VIP guests before arrival, during their stay, and post-departure.
Serve as an on-site lobby ambassador, proactively offering assistance and creating memorable moments.
Stay up to date with hotel services, promotions, and event schedules to accurately promote all property amenities.
Maintain knowledge of the local area and establish relationships with vendors and service providers.
Collaborate closely with all teams to ensure aligned service delivery.
Assist in developing and maintaining the VIP guest program.
Perform administrative and organizational tasks to support guest-facing operations.
Uphold standards in every interaction, ensuring consistency and excellence in service.
Communicate clearly and effectively with fellow team members and managers.
Attend departmental meetings and briefings as required.
Support other Rooms Division roles as needed to maintain smooth operations.
Uphold a collaborative spirit and a positive, helpful attitude toward guests and colleagues.
Perform other duties as assigned.