Concierge - Limelight Ketchum

Aspen Skiing Company•Ketchum, ID

1d•Onsite

About The Position

The Concierge acts as an ambassador for Limelight Ketchum and the surrounding town, providing expert knowledge of the property, its amenities, and local offerings. The role welcomes and registers guests, presents statements, checks credit, and collects payment. The Concierge reports to the Guest Services Manager and may assist other departments as business volumes and staffing levels require. This is a year-round position classified as full-time or part-time. The budgeted pay rate is $22.00 per hour, with compensation listed as up to $22.00 hourly. Applications will be accepted until November 8, 2026.

Requirements

High school diploma or GED.
At least 1 year of concierge or customer service experience.
Intimate knowledge of local mountain and town activities and events.
Knowledge of customer preferences and how to meet or exceed them.
Familiarity with hotel fire and safety procedures, services, hours of operation, and daily functions, locations, and times.
Excellent verbal and written communication skills for professional interaction with guests, vendors, and staff.
Strong problem-solving and critical-thinking skills to address inquiries and resolve concerns promptly.
Active listening and interpersonal skills to personalize the guest experience.
Ability to act professionally in a fast-paced environment.
Strong attention to detail.
Ability to work effectively in a team setting and contribute positively to group dynamics.
Ability to build and maintain relationships with local businesses.
Ability to complete delegated tasks and assist other departments as business volumes and staffing levels require.

Nice To Haves

Bachelor’s degree.

Responsibilities

Recommend and book activities suited to guests’ ability, skill level, and interests.
Check guests in and out according to hotel procedures.
Record guest complaints or problems and notify appropriate staff.
Assist with ordering and maintaining supplies and keeping the front desk and bell closet orderly.
Coordinate daily needs and special requirements for hotel guests with other departments.
Maintain the cash bank and settle it daily.
Comply with Concierge Department and Aspen One policies and procedures.
Assist with emergency and security procedures as directed by management.
Complete tasks and projects delegated by the manager and assist other departments as business volumes and staffing levels require.
Perform other duties as assigned.