Concierge - Limelight Ketchum

Aspen Skiing Company • Ketchum, ID

1d • Onsite

About The Position

The Concierge serves as an ambassador for the hotel and the town, providing expert knowledge of the property, its amenities, and local offerings. The role welcomes and registers guests, presents statements, checks credit, and collects payment. The position reports to the Front Office Manager and is based at Limelight Ketchum. It is a year-round role classified as full-time or part-time, with compensation up to $22.00 per hour.

Requirements

• High school diploma or GED.
• At least 1 year of concierge or customer service experience.
• Intimate knowledge of local mountain and town activities and events.
• Knowledge of customer preferences and how to meet or exceed them.
• Familiarity with hotel fire and safety procedures.
• Familiarity with hotel services and operating hours.
• Knowledge of daily functions, locations, and times to assist guests with inquiries.
• Excellent verbal and written communication skills for interacting professionally with guests, vendors, and staff.
• Strong problem-solving and critical-thinking skills to address inquiries and resolve concerns promptly.
• Active listening and interpersonal skills to personalize the guest experience.
• Ability to act professionally in a fast-paced environment.
• Strong attention to detail.
• Ability to work effectively in a team setting and contribute positively to group dynamics.
• Ability to build and maintain relationships with local businesses.
• Ability to complete delegated tasks and assist other departments as business volumes and staffing require.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Recommend and book activities suited to guests’ ability, skill level, and interests.
• Check guests in and out in accordance with hotel procedures.
• Record guest complaints or problems and notify appropriate staff.
• Assist with ordering and maintaining supplies and keep the front desk and bell closet orderly.
• Coordinate with other departments regarding guests’ daily needs and special requirements.
• Maintain the cash bank and settle it daily.
• Comply with Concierge Department and Aspen One policies and procedures.
• Assist with emergency and security procedures as directed by management.
• Complete tasks and projects delegated by the manager and assist other departments as business volumes and staffing require.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance programs (full-time option).
• Flexible spending account programs (full-time option).
• Life insurance programs (full-time option).
• Paid time off programs.
• Paid leave programs (full-time option).
• 401(k) savings plan (full-time option).
• Employee ski pass; dependent ski passes are included with the full-time option.
• Other company perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED