Concierge | Pay: $18.00 -$20 hourly + plus bonus

Village Green•Chicago, IL

About The Position

Village Green is seeking an enthusiastic, service-driven Concierge to create a welcoming experience for residents, guests, prospective residents, and vendors. The Concierge is a highly visible first point of contact who supports exceptional customer service and the apartment community’s day-to-day needs. Duties include responding to resident questions and requests, coordinating service needs, communicating with the management office, and assisting with leasing activities when needed. When the leasing office is closed, the Concierge may answer leasing calls, share information about available apartments and the community, and conduct tours for prospective residents. The role requires a friendly, professional, and energetic approach in a fast-paced, customer-focused environment. Pay is $18.00–$20.00 per hour, plus bonus. The schedule consists of a mix of first and second shifts, including weekends, based on community needs.

Requirements

At least one year of college.
Social media skills.
Customer service skills.
Writing skills.
Availability to work a flexible schedule any day of the week.
Strong organizational and time management skills.
Effective verbal and written communication skills.
Ability to resolve minor problems while maintaining a friendly and professional manner.
Team-oriented.

Responsibilities

Welcome residents and guests courteously and in a friendly manner.
Communicate regularly with residents through newsletters and social media.
Recommend community attractions and local amenities to residents when requested.
Participate in event marketing.
Provide brochures, floor plans, and other materials to clients.
Complete guest cards, provide mini-tours, and represent leasing during off-hours.
Retrieve packages for residents.
Provide refreshments to residents and guests.
Maintain the Concierge Binder.
Keep the front lobby stocked with magazines, collateral, maps, transportation schedules, menus, and other materials described in the binder layout.
Maintain clean and orderly front desk, lobby, and applicable storage areas.
Prepare incident reports and related documentation.
Follow established fair housing policies.
Communicate courteously and professionally with coworkers, management, residents, vendors, and outside contacts.
Maintain confidentiality of coworkers, management, owners, past and current residents, vendors, and outside contacts.
Assist with resident requests and coordinate service needs.
Communicate with the management office and support leasing activities as needed.
When the leasing office is closed, answer leasing calls, provide information about available apartments and the community, and conduct tours for prospective residents.