Concierge | Pay: $18.00 -$20 hourly + plus bonus

Village Green•Chicago, IL

2d•$18 - $20

About The Position

Village Green is seeking an enthusiastic, service-driven Concierge to create a welcoming experience for residents, guests, prospects, and vendors. As a visible first point of contact in the apartment community, the Concierge delivers customer service and supports the community’s day-to-day needs by responding to questions and requests, coordinating service needs, and communicating with the management office. The role may also support leasing activities, including answering leasing calls, sharing information about available apartments and the community, and conducting tours when the leasing office is closed. The ideal candidate is friendly, professional, and comfortable working in a fast-paced, customer-focused environment. The schedule includes a mix of first and second shifts, including weekends, based on community needs. The position is located in Chicago. Pay is $18.00–$20.00 per hour plus a bonus. Pre-employment drug tests and physicals, as well as background checks, are required.

Requirements

At least one year of college.
Social media skills.
Customer service skills.
Writing skills.
Availability to work a flexible schedule any day of the week.
Strong organizational and time-management skills.
Ability to communicate effectively both verbally and in writing.
Ability to resolve minor problems while maintaining a friendly and professional manner.
Team-oriented.

Responsibilities

Welcome residents and guests courteously and in a friendly manner as they enter the building.
Communicate regularly with residents through newsletters and social media.
Provide recommendations about community attractions and local amenities when requested.
Participate in event marketing.
Provide brochures, floor plans, and other materials to clients.
Complete guest cards, provide mini-tours, and act on behalf of leasing during off-hours.
Retrieve packages for residents.
Provide refreshments to residents and guests.
Maintain the Concierge Binder.
Keep the front lobby stocked with magazines, collateral, maps, transportation schedules, menus, and other materials listed in the binder layout.
Maintain clean and orderly front desk, lobby, and applicable storage areas.
Prepare incident reports and related documentation.
Follow established fair housing policies.
Communicate courteously and professionally with coworkers, management, residents, vendors, and outside contacts.
Maintain confidentiality regarding coworkers, management, owners, past and current residents, vendors, and outside contacts.
Assist residents with questions and requests, coordinate service needs, and communicate with the management office.
When the leasing office is closed, answer leasing calls, provide information about available apartments and the community, and conduct tours for prospective residents as needed.