Concierge

Pyramid Global Hospitality • Bellevue, WA

1d • Onsite

About The Position

Pyramid Global Hospitality is hiring a Concierge for the Guest Services team at InterContinental Seattle Bellevue, a luxury hotel in downtown Bellevue with 208 guest rooms and 12,000 square feet of meeting and event space. The Concierge helps guests plan their stays and serves as a knowledgeable source of information about the hotel, its amenities, and the local area. The role is scheduled for a mid-shift, typically 10:00 AM–6:30 PM, four weekdays and one weekend day, with flexibility required based on business needs.

The position offers the opportunity to create memorable guest experiences through engaging, attentive service and meaningful connections. The Concierge builds relationships with local businesses and attractions, promotes hotel programs, assists with guest concerns, and works professionally with hotel staff and other departments.

Requirements

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.
• Flexibility to work according to business needs.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional, engaging customer service and take a sincere interest in guests.
• Establish relationships with local restaurants, shops, and attractions.
• Help resolve problems and “WOW” guests through service recovery.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff, sharing necessary information with other departments.
• Communicate pertinent information to the manager on duty.
• Assist other departments as needed.

Benefits

• Paid time off accrual of 2.15 hours for every 40 hours worked (approximately 14 days).
• Seven paid holidays and two floating holidays for full-time associates.
• Medical, dental, and vision insurance for full-time associates, available on the first of the month after the start date.
• Competitive matching 401(k).
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Supplemental medical insurance, including accident, critical illness, and hospital indemnity coverage.
• Supplemental short-term disability insurance.
• Basic life and accidental dismemberment insurance.
• Basic long-term disability insurance.
• Life insurance buy-up options.
• Employee Assistance Program.
• Pet insurance.
• Sick time for part-time associates, accruing at one hour per 30 hours worked.
• Competitive salary.
• Cash incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED