Concierge, Napua Tower (Part-Time) - Grand Wailea, A Waldorf Astoria Resort

Hilton • Wailea, HI

10d • Onsite

About The Position

Grand Wailea, a Waldorf Astoria Resort, is seeking a Concierge to join the Napua Tower team. The Concierge assists guests with requests and services, providing warm hospitality and memorable experiences. This is a union position requiring complete open availability. Schedule restrictions cannot be accommodated, full-time hours are not guaranteed, and hours and schedules depend on seniority and business needs. Hours may be minimal until seniority is established, and schedules may vary from week to week.

Requirements

• Complete open availability; schedule restrictions cannot be accommodated.
• Comfort with hours and schedules that may vary from week to week.
• Demonstrate Hilton's core values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Responsibilities

• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Provide information and make arrangements for dining, transportation, events, tours, and local attractions.
• Arrange medical care, childcare, floral delivery, and other personalized guest services.
• Receive and deliver messages, mail, packages, and faxes.
• Facilitate seamless registration and elevated service for high-priority guests.
• Share marketing materials and encourage guests to use hotel services and programs.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including coverage for medical, dental, and vision care.
• Retirement plans.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed