Concierge Overnight

Castle Group•Dallas, TX

About The Position

The Concierge is a hospitality professional responsible for handling residents’ requests and needs upon entering the community or building in a professional, effective, and efficient manner. The role provides exemplary service consistent with Castle Group’s values and mission and demonstrates customer service representative of Castle Royal Service.

Requirements

High school diploma or equivalency.
Effective written and verbal communication skills.
Excellent customer service skills, including strong conflict resolution and de-escalation techniques.
Ability to project a professional and knowledgeable demeanor.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.
Ability to lift 30 pounds following appropriate safety procedures.
Ability to stand upright for long periods, walk and climb stairs, and navigate the property or building as required.
Ability to type and use a computer monitor extensively; handle, grasp, and feel objects and equipment; reach with hands and arms; repeat wrist, hand, and finger motions; stoop and bend.
Ability to hear, understand, and appropriately respond to verbal requests in person and by telephone.
Ability to respond verbally in an understandable and professional manner in person and by telephone.

Nice To Haves

College-level courses in business and hospitality.
At least 1 year of hospitality experience.
Fluency in multiple languages.

Responsibilities

Greet residents and guests upon entry and respond to their requests, questions, and other needs.
Make reservations and provide recommendations for restaurants, bars, and clubs to residents and their guests.
Document issues or transactions as needed.
Develop an understanding of Association policies and requirements.
Identify the appropriate department or person to contact when an issue needs escalation or resolution.
Develop knowledge of surrounding areas and attractions.
Answer phones promptly, respond to questions and requests, and use support resources when needed.
Maintain activity logs, incident reports, records, and forms for the Property Manager’s daily review.
Escalate concerns or issues to the Property Manager for immediate resolution when necessary.
Monitor the Emergency Response System and respond in a timely and efficient manner.
Monitor and control Electronic Security Control Systems, if applicable.
Follow all safety precautions and procedures while performing duties.
Log packages and track them until they are picked up or delivered to residents, when applicable.
Perform other duties and responsibilities as assigned.