Concierge, Hilton/Conrad

Resorts World Las Vegas•Las Vegas, NV

About The Position

The Concierge at Resorts World Las Vegas shares guests’ interests and helps create a memorable resort experience, providing insider access to attractions and services. The role owns the concierge experience from pre-arrival through departure, assisting with entertainment bookings, guest requests, itineraries, property orientation, reservations, and delivery of requested amenities. The Concierge promotes resort outlets and amenities and maintains current knowledge of restaurants, spas, entertainment, casino information, and the local area. The position also requires working assigned stations as business needs dictate and applying company values and department standards.

Requirements

At least 21 years of age.
High school diploma or equivalent.
At least one year of experience as a Concierge or in a similar VIP role.
Ability to communicate effectively in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Proof of eligibility to work in the United States.

Nice To Haves

Participation in industry associations, including the Southern Nevada Hotel Concierge Association and/or Les Clefs d’Or USA.
Experience working in a gaming environment using a player tracking system.
Previous experience in a large, luxury resort setting.

Responsibilities

Assist with guest entertainment bookings and manage the concierge experience from pre-arrival to departure.
Promote Resorts World Las Vegas outlets and amenities by educating guests about restaurants, shows, spa, retail, pools, and other offerings.
Process guest requests and respond promptly and discreetly to inquiries.
Provide information about casino events, promotions, the casino and hotel, and the local metropolitan area.
Coordinate guest itineraries before arrival for requests received by phone, fax, or email.
Maintain knowledge of restaurant, spa, and entertainment information, including menu items and hours of operation.
Provide property orientations to familiarize guests with available services and facilities.
Coordinate delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
Enter reservations accurately in required computer systems according to policy.
Implement and follow Resorts World core values and property and department standards.
Use a personal device or cellular phone for job-related operational tasks, duties, and review of company documents.
Work assigned stations according to business needs and maintain the knowledge and skill level needed to act in any required capacity.
Perform other duties as assigned.
Take personal ownership of the company’s non-negotiable responsibilities: act as an ambassador, promote safety and security, support environmental services, and assist guests.