Concierge - East Building: Silvergate Fallbrook

Silvergate Retirement Residences•Fallbrook, CA

8d•$17 - $18•Onsite

About The Position

This is a lead position at Silvergate Fallbrook responsible for actively communicating with residents and staff to ensure quality customer service. The Concierge maintains smooth workflow in the East Building and provides daily services to residents, including arranging transportation, booking appointments and reservations, and responding to requests. The role also includes early-morning coffee and newspaper delivery, coordinating room service and dry cleaning, delivering items to resident rooms, supporting staff, and performing office duties.

Requirements

Must be at least 18 years of age.
Good character and a reputation for personal integrity.
Proficient computer skills and knowledge of Microsoft Word and Excel.
Ability to work well with others and possess good supervisory qualities.
Personal characteristics, physical energy, and competence to provide excellent service to residents.
Fluent in speaking, reading, and writing English.
Excellent time-management and organizational skills.
Ability to prioritize and multitask.
Ability to respond effectively in an emergency or crisis situation.
Ability to bend, squat, stoop, climb, kneel, stand, and sit for extended periods.
Ability to lift and carry up to 15 pounds.
Must pass a background check, drug test, pre-employment physical, and TB test.

Responsibilities

Coordinate multiple requests and respond in a timely manner.
Accurately update spreadsheets to track services provided to residents.
Maintain a smooth workflow in the East Building.
Provide daily concierge services, including scheduling transportation and booking appointments and reservations.
Respond to residents' needs with courtesy and promptness.
Make coffee, provide early-morning coffee room service, and deliver newspapers.
Collect and file room service tickets and keep them up to date.
Schedule weekly dry-cleaning and pickup service.
Train and communicate with weekend and p.m. staff.
Deliver items to resident rooms, including menus, mail, packages, and flowers.
Communicate with the kitchen about room service requests.
Complete daily status reports.
Ensure staff keep the kitchen and dining area clean and stocked.
Perform office duties as necessary and maintain an orderly workstation.
Perform other duties as assigned.