Concierge - 3-11pm - Latitude

Greystar•Arlington, VA

4d•$20 - $22

About The Position

The Concierge organizes, coordinates, and implements resident services and programs, and provides residents with information and assistance related to local resources. The role greets prospects and residents, helps visitors while they wait to speak with team members, handles incoming calls, and supports service-request follow-up. The Concierge manages guest-suite, loading-dock, and elevator schedules; oversees package deliveries and related notifications; maintains tracking logs for community services and equipment; and helps plan resident activities. The role also maintains information about local businesses and services and develops relationships with concierge vendors.

Responsibilities

Greet prospects and residents entering the office or leasing area and ensure visitors are comfortable while waiting to speak with a team member.
Answer incoming phone calls and route them to the appropriate team member; assist with completed service-request call-backs as needed.
Maintain the guest-suite schedule, ensuring proper payment and cleanliness before guests arrive.
Manage and coordinate loading-dock and/or elevator schedules for move-ins and move-outs.
Ensure clubhouse amenities are ready for tours before the leasing office opens each morning.
Document package arrivals and notify residents of deliveries within 24 hours.
Maintain tracking logs for equipment rentals, dry-cleaning services, and other services provided by the community.
Assist the community team with scheduling, planning, and organizing resident activities and programs.
Maintain information about local restaurants, shops, delivery services, and other resources of interest to residents.
Maintain relationships and contacts with concierge vendors.
Travel to other properties, attend training classes or business meetings, or travel for other work-related needs as required.
Work a flexible schedule, including taking call during evenings, weekends, and holidays.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or no cost for basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The position may be eligible for bonus programs, depending on position type and applicable performance criteria.