Concierge - 3-11pm - Latitude

Greystar Management Services•Arlington, VA

3d•Onsite

About The Position

The Concierge organizes, coordinates, and implements resident services and programs, and provides residents with information about local resources. The role welcomes prospects and residents, supports the leasing and community teams, coordinates amenity and move-related schedules, manages package notifications and service tracking, and maintains useful local information and vendor relationships. The position is listed as 3–11pm and may require flexible scheduling, including evening, weekend, and holiday on-call availability.

Requirements

Able to stand, walk, and/or sit for extended periods.
Able to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Able to work indoors and outdoors in all weather conditions.
Able to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Able to work a flexible schedule, including taking on-call shifts during evenings, weekends, and holidays.
Travel may be required to assist other properties, attend training, or attend business meetings.

Responsibilities

Greet prospects and residents entering the office or leasing area and ensure visitors are comfortable while waiting to speak with a team member.
Answer phone calls, route them to appropriate team members, and assist with completed service request callbacks as needed.
Maintain the guest suite schedule, ensuring proper payment and cleanliness before guest arrival.
Manage and coordinate loading dock and/or elevator schedules for move-ins and move-outs.
Ensure clubhouse amenities are ready for tours before the leasing office opens each morning.
Document package arrival information and notify residents of deliveries within 24 hours.
Maintain tracking logs for equipment rentals, dry cleaning, and other community-provided services.
Assist the community team with scheduling, planning, and organizing resident activities and programs.
Maintain information about local restaurants, shops, delivery services, and other resources of interest to residents.
Maintain relationships and contacts with concierge vendors.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.