Concierge - Full-Time/Part-Time Shifts

Village Green • Cleveland, OH

7d

About The Position

Village Green is seeking an enthusiastic Concierge to serve as the first point of contact for residents and guests at its apartment communities. The role involves providing courteous customer service, information about community attractions and local amenities, and support with leasing-related inquiries during off hours. The position pays $17.34–$18.74 per hour plus a quarterly bonus. Shifts listed include Monday–Friday, 2 PM–10 AM, or Saturday and Sunday, 6 AM–10 PM and 10 PM–8 AM. The schedule may require availability any day of the week. Employment offers are contingent on required background checks; pre-employment drug testing is required, and employment eligibility is confirmed through E-Verify. Village Green is an equal opportunity employer committed to an inclusive and diverse workplace.

Requirements

• Apply good common sense when assisting residents and their guests.
• Be available to work a flexible schedule any day of the week.
• Resolve minor problems while maintaining a friendly and professional manner.
• Communicate effectively.
• Be team oriented.

Responsibilities

• Greet residents and guests courteously and in a friendly manner as they enter the building.
• Provide recommendations about community attractions and local amenities when requested.
• Provide brochures, floor plans, and other collateral to clients.
• Complete guest cards, provide mini tours, and act on behalf of leasing staff during off hours.
• Retrieve packages for residents.
• Provide refreshments to residents and guests.
• Maintain the Concierge Binder.
• Keep the front lobby stocked with magazines, collateral, maps, transportation schedules, menus, and other materials specified in the binder layout.
• Use the Internet to provide residents and guests with local and broader information.
• Maintain clean and orderly front desk, lobby, and applicable storage areas.
• Prepare incident reports and related documentation.
• Follow established fair housing policies.
• Communicate courteously and professionally with coworkers, management, residents, vendors, and other outside contacts.
• Maintain confidentiality concerning coworkers, management, owners, past and current residents, vendors, and other outside contacts.

Benefits

• Quarterly bonus

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed