Concierge - Part Time-

Mira Vie at Clifton•Clifton, NJ

14d•$16 - $18•Onsite

About The Position

Distinctive Living is seeking a part-time Concierge for Mira Vie at Clifton in Clifton, New Jersey. The Concierge is the community’s first point of contact for customers by phone and in person, providing friendly, professional, and exemplary customer service. The role welcomes visitors, answers questions and concerns from prospective and current residents and their families, and supports the Sales and Marketing and Business Office teams. The Concierge manages the lobby experience, paying close attention to detail and using creativity to create positive experiences for residents and visitors. The position also supports inquiry management, community tours, marketing activities, resident documentation, and resident participation in activities. Other duties may be assigned as necessary.

Requirements

High school diploma or equivalent required.
At least six months of experience in a receptionist role or similar function.
Excellent verbal and written communication skills.
Ability to communicate verbally in person and over the phone.

Nice To Haves

Experience with Microsoft Word and Excel preferred.

Responsibilities

Assist residents, families, visitors, and employees with questions or problems to create a positive experience.
Greet visitors and answer incoming and resident telephone calls professionally and respectfully; direct calls, take messages, and forward calls as appropriate.
Monitor the entry area, greet and direct visitors, receive and send resident packages, and assist residents with mailing letters and packages.
Maintain a clean, neat, comfortable, and inviting desk and lobby area; assist with promoting resident activities in the lobby.
Manage the inquiry process by connecting callers and visiting customers with the appropriate inquiry team member.
Respond to inquiries and provide tours when the Community Relations Director, Executive Director, and Resident Care Directors are unavailable; facilitate community experiences and tours as needed.
Support community marketing standards and the Lead Management Program, including assembling marketing packets as needed.
Assist with processing new resident documentation and maintaining resident files while preserving confidentiality.
Promote and encourage residents to participate in activities.
Follow and communicate company policies and procedures.