Part-Time Concierge, Vail

Exclusive Resorts LLC • Vail, CO

9h • Onsite

About The Position

The Exclusive Resorts Concierge is responsible for being the service provider for Exclusive Resorts members. This role involves communicating with members to make pre-arrival arrangements, conducting internal and external correspondence, and establishing and managing relationships with suppliers such as activity companies, restaurants, and transportation companies.

Requirements

• Minimum of two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt to effectively using new software products.
• Must be dependable and available to work within the resort on weekends, nights, and/or holidays based on business demands.

Nice To Haves

• College Degree preferred.
• Minimum of two years’ experience in a luxury hotel preferred.

Responsibilities

• Plan itinerary/activities and reservations in advance for all arriving members.
• Respond to communication from members, the Company, and its affiliates, within 24 hours of delivery.
• Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met.
• Visit the residence before every guest’s arrival to ensure everything is in condition according to the rules and regulations of Exclusive Resorts.
• Provide orientation to the residence(s) and services for members upon arrival at residence(s).
• Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.
• Manage and coordinate Special Events for member requested Special Events.
• Conduct tours of units as a representative of Exclusive Resorts for prospective members.
• Ensure all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees