Concierge (part time)

Rise Association Management Group•Houston, TX

13h•Onsite

About The Position

RISE Association Management Group is a best-in-class provider of property services for Texas homeowners’ associations, focused on being of service to great communities and their leaders through passionate, kind, and solution-oriented team members. The company specializes in communities with unique lifestyle offerings, facility, infrastructure, and service needs, operating under the EOS™ (Entrepreneurial Operating System) framework. They are a team of financial services professionals, facilities maintenance experts, risk managers, and business managers. The Concierge role is for a High-Rise Concierge within a luxury High Rise Condominium setting, focusing on superb customer service for residents. It is a fast-paced, demanding role requiring high levels of time management and problem-solving skills.

Requirements

High School Diploma or equivalency required
Must possess excellent verbal and written communication skills.
Must possess strong organizational skills with the ability to effectively manage multiple priorities at once.
Must be friendly, and courteous, and enjoy working with a variety of people while maintaining a professional demeanor.
Must be a team player with a strong work ethic.
Proficiency in Microsoft Office and Information Systems.
Ability to lift 30-50 pounds.
Ability to work in an upright standing or sitting position for long periods of time.

Nice To Haves

Bachelor’s in Hospitality Management or Business Administration desired.
A minimum of one year of high-end/luxury hospitality or property management experience is preferred.

Responsibilities

Demonstrates superior customer service at all times and a genuine desire to serve.
Warmly greets and directs residents and guests arriving to or departing from the property.
Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property.
Reviews access control cameras frequently and reports any suspicious activity according to the Front Desk procedures.
PowerPoint support for reports and presentations
Technology Expert, ready to engage with systems and help homeowners with queries.
Daily walk-throughs of the building to ensure the community is up kept and clean.
Processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services.
Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
Adheres to all Front Desk procedures including but not limited to reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
Undertakes administrative tasks related to the Front Desk.
Ensures that resident and guest concerns are resolved in a professional and timely manner.
Reports to Lead Concierge and Regional Director.
Maintains a professional demeanor and polished appearance at all times.
Follows safety procedures and maintains a safe work environment
Performs other job-related duties as directed.