Concierge - Senior Community (part time)

fb230f9d-c511-4afa-848b-9525ada70781•Sterling Heights, MI

16d•$15 - $16

About The Position

The Concierge serves as an ambassador for the senior living community and performs receptionist, customer service, hospitality, and administrative duties. This part-time position is scheduled every other weekend from 7:00 a.m. to 3:30 p.m., with additional coverage for vacation and paid-time-off requests during the week. There may also be opportunities to work at sister communities. The posting also describes a weekday schedule and weekday fill-in shifts; the specific schedule may vary. The Concierge creates a welcoming, hospitality-oriented environment for residents, visitors, families, and prospective residents. The role handles telephone calls, visitor greetings and sign-in, mail, clerical tasks, resident and emergency contact information, transportation sign-ups, event RSVPs, and maintenance request forms. The Concierge provides information about community services and rates and may give tours. The role also observes and promptly reports changes in residents’ physical or mental health, supports community sales and marketing efforts, and participates in scheduled trainings and meetings. The position is based in a professional office environment within a senior living community. It routinely uses standard office equipment and may involve exposure to communicable diseases, infection, latex, blood-borne pathogens, chemical, infectious or biological hazards, and pets.

Requirements

High school diploma or GED.
Prior experience working with the public.
Strong interpersonal skills and ability to relate to a variety of people and personalities.
Strong organizational, oral communication and written communication skills.
Comfort using a multi-line telephone system to answer calls, take messages and transfer calls.
Word-processing and clerical skills, and familiarity with Microsoft Office products.
Self-motivation, initiative and judgment to work with minimal supervision.
Ability to communicate effectively with management, associates and the general public.
Ability to work flexible hours and participate in holiday activities.

Responsibilities

Provide a positive first impression to people entering the community.
Answer and screen incoming calls courteously and professionally; route calls and take messages according to policies and procedures.
Greet visitors and follow company hospitality touchpoints and procedures.
Maintain the lobby atmosphere, including scent and music, and keep the hospitality desk and lobby neat and organized.
Screen visitors, require sign-in, notify residents of visitors, and instruct visitors according to residents’ directions.
Receive and process incoming mail and accept outgoing mail and packages.
Type, copy, order and maintain office-supply inventory, and perform other clerical duties as assigned.
Maintain and update the emergency phone number log and resident emergency contact information at the front desk.
Assist managers with clerical responsibilities.
Take RSVPs for special functions as needed and oversee sign-ups for scheduled transportation.
Provide information about community services and rates and give tours or community information to families and prospective residents.
Distribute maintenance request forms and pass completed requests to appropriate managers.
Immediately notify the supervisor and Executive Director of observed changes in residents’ physical or mental health.
Work collaboratively to foster a positive, hospitality-oriented atmosphere for associates and residents.
Provide exceptional customer service and maintain professionalism and composure in challenging situations.
Contribute to the community’s sales and marketing efforts.
Attend and actively participate in scheduled company webinars, meetings and training.
Perform other related duties as assigned.