Community Concierge

AvalonBay Communities•Washington, DC

7d•$43,500 - $60,500

About The Position

Vivmark Residential is seeking a Concierge to manage front desk operations and deliver a welcoming, high-quality experience for prospects, residents, and vendors. The role monitors foot traffic, provides customer service and information, implements programs to support resident satisfaction, and maintains company service standards. The Concierge also partners with leasing and maintenance teams to support prospects, move-ins and move-outs, and current residents. The position is scheduled Monday through Friday, 7 a.m. to 3 p.m., for 40 hours per week, in Washington, D.C. The posting describes the role as an opportunity to gain experience in the hospitality industry.

Requirements

High school diploma or GED required.
Proficiency using administrative software and Microsoft Office Suite.
Mobility to walk the property and maneuver packages and deliveries.
Strong communication skills, both written and verbal.
Time-management and organizational skills, including the ability to juggle multiple tasks and time-sensitive requests.
Patience and poise when providing customer service.

Nice To Haves

At least one year of related experience in a hotel, retail, or restaurant setting is preferred.

Responsibilities

Manage front desk operations and serve as the face of Vivmark Residential.
Monitor foot traffic and provide customer service to residents, prospects, and vendors.
Offer assistance, information, and personalized recommendations.
Implement programs addressing resident satisfaction and maintain company customer service standards.
Partner with the leasing office and maintenance team to support prospects, move-ins and move-outs, and current residents.
Handle phone messages, resident packages, deliveries, and maintenance requests; organize requests and escalate them as appropriate.
Follow through on problems and time-sensitive requests while maintaining a positive and professional manner.